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Stanbic Bank Zimbabwe has once again come to the rescue of people living with albinism by donating an assortment of sun protection products worth US$ 25,000 to the Albino Charity Organisation of Zimbabwe (ALCOZ).
On Wednesday, the institution handed over 1000 units of sunscreen lotion; 1000 units of antibacterial soap; 1000 units of antiseptic liquid; 1000 units of lip balm and 1000 sunhats.
Stanbic Bank Head of Brand and Marketing, Palmer Mugavha said the institution was pleased to have supported people living with albinism for the last 9 years through the partnership with ALCOZ. 
Mugavha said Stanbic Bank is happy to meet the crucial needs of people living with albinism as the hot season sets in. Said Mugavha:
<blockquote>
Our partnership with ALCOZ is well calculated as Stanbic Bank fully understands the challenges people living with albinism face throughout the year such as weather elements, particularly the heat as summer sets in.
</blockquote>
He noted that people living with albinism need protection from the harmful effects of the sun owing to the lack of melanin in their skin which serves as a shield from the sun.
People living with albinism rely on sunscreen lotions, special oils and lip balm for protection from the sun hence Stanbic Bank has stepped in to meet their needs, especially in these challenging economic times.
Albinism is a rare, non-contagious, genetically inherited condition which occurs worldwide regardless of ethnicity or gender.
It commonly results in the lack of melanin in the hair, skin, and eyes, causing vulnerability to sun exposure.
ALCOZ Projects and Programmes Manager, George Mafararikwa said Stanbic Bank had now proved to be “an all-weather friend” given that the partnership was now in its ninth year in support of people living with albinism. He said:
<blockquote>
Stanbic Bank, our major partner in this worthy cause, has stood by us all these years in support of our initiatives.
We in turn as ALCOZ always see to it that the Stanbic Bank’s hand is well extended not only to beneficiaries in Harare and surrounding areas but that it reaches the most marginalized remote areas such as Binga in Matabeleland North, Matobo in Mat. South, Chiredzi Masvingo, Gokwe in Midlands, Chipinge in Manicaland, Mbire in Mashonaland central just to mention but a few.
</blockquote>
He said ALCOZ, just like Stanbic Bank, is committed to putting its shoulder to the wheel in supporting the government’s efforts to alleviate some of the challenges faced by people living with albinism.
Mafararikwa said the sun protection products will help the beneficiaries to integrate easily into their respective communities and see them doing their daily chores safely in the knowledge that their sensitive skin is protected from the harsh weather conditions that have been exacerbated by climate change due to global warming. He said:
<blockquote>
This support from Stanbic Bank resonates well with one of our program thematic areas running under the theme “MELTING UNDER THE DYING OZONE” which focuses mainly on mitigating the effects of climate change on persons with albinism.
Thank you to Stanbic Bank and the entire team that has been behind this compassionate gesture towards the albinism society for the past nine years.
We pray that this partnership continues at an even larger scale as we serve this marginalized society.
</blockquote>
Mugavha said the donation by Stanbic Bank was part of a broader and comprehensive Corporate Social Investment (CSI) strategy by the Standard Bank Group subsidiary to plough back into the communities in which it operates.
Stanbic Bank’s CSI initiatives cover four pillars namely Health and Sanitation, Education, the Environment and Sports.
More: <a href="https://www.pindula.co.zw/">Pindula News</a>

Pindula News

Stanbic Bank Zimbabwe gave $25,000 worth of sun protection items to Albino Charity Organisation of Zimbabwe (ALCOZ). This includes sunscreen, soap, lip balm, and sunhats. The bank has helped people with albinism for nine years. People with albinism have little melanin, so they need protection from the sun. ALCOZ will share the donation with people in remote areas too. Albinism is a genetic condition where people lack melanin, affecting their skin, hair, and eyes. They may also have vision problems and are more sensitive to sunlight and risk skin cancer. ALCOZ thanks Stanbic Bank for supporting them and hopes for more support in the future.

Stanbic Bank Donates $25,000 To The Albino Charity Organisation

Stanbic Bank has opened three additional remote branches in Harare and Karoi as it plays a pivotal role in giving tobacco stakeholders real-time value and banking solutions during the ongoing selling season which opened mid-last month.
The three additional branches bring to 15 the total number of facilities the financial services institution has set up over the last three years as it seeks to offer banking convenience to farmers.
The Standard Bank Group subsidiary plays a significant role in the tobacco sector in Zimbabwe, by providing crucial financial services and support to various stakeholders involved in the production, processing, and marketing of tobacco.
Stanbic Head of Personal and Private Banking, Nelson Muhau said the institution is committed to delivering value to tobacco farmers, transporters, and value chain players in alignment with its vision of delivering exceptional client experiences and superior value.
Muhau said the setting up of three more implants was one such way of living up to that commitment as it brings banking facilities closer to the regions of production. Said Muhau:
<blockquote>
By actively engaging with value chain players and offering tailored financial products and services to the farmers in Zimbabwe, Stanbic Bank is playing a vital role in supporting the growth and sustainability of the agricultural sector and improving the livelihoods of farmers.
</blockquote>
He advised that by actively engaging the customers and understanding their unique challenges through multiple touch points, the bank is playing a key role in the development of the country.
Overall, customer service plays a vital role in fostering client relationships, ensuring satisfaction, building trust, and ultimately contributing to the success and growth of the bank.
Stanbic Bank’s Head of Agriculture Tawanda Maposah noted that the bank’s investment in the tobacco industry in Zimbabwe is unparalleled with the institution availing USD535m to tobacco merchants and primary producers linked to the major tobacco merchants and their value chains.
There are over 105,000 tobacco farmers growing tobacco while more than 95% of production is done through contract farming. Maposah said:
<blockquote>
We understand the importance of agriculture to the country’s economy, and we are committed to supporting the sector in every sustainable way possible.
Our crop financing and payment solutions are designed to meet the unique needs of farmers, and we have a team of experts who understand the sector and can provide tailored financial advice to our clients.
</blockquote>
Stanbic Bank is cognisant of the environment and encourages merchants through various interactions to adopt sustainable agricultural practices to ensure environmental preservation.
Zimbabwe is Africa’s largest tobacco producer. The annual tobacco-selling season opened in mid-March amid concerns by farmers of a sharp decline in harvest and quality induced by the drought and other weather elements such as El Nino.
Last year farmers produced 296 million kilograms and production is estimated to fall to around 235 million kilograms.
More: <a href="https://www.pindula.co.zw/">Pindula News</a>

Stanbic Bank Opens Additional Remote Branches For Tobacco Players

Stanbic Bank has established a financial fitness academy aimed at equipping Small to Medium Enterprises (SMEs) with the requisite skills to handle their finances and grow their businesses.
The financial fitness academy will be an annual event that will equip entrepreneurs with the relevant skills that will see them grow their business while compliant with the financial inclusion requirements in line with the National Financial Inclusion Strategy II, 2022- 2026 (NFIS II).
Stanbic Bank’s Head of Enterprise Banking, Auxilia Kambasha said the financial fitness academy will be in the form of training workshops countrywide through which customers are equipped with financial modelling to assist them in drawing up financial statements and tax compliance requirements, among other administrative and governance procedures. Said Kambasha:
<blockquote>
The overarching goal of the bank is to partner with our clients for growth. We are offering the training so that our clients develop and grow their businesses as they would have been equipped with financial basics that will assist them in making the right decisions.
The financial fitness academy will equip entrepreneurs with relevant skills that are critical and sustainable in achieving the growth of their business while being compliant.
</blockquote>
She said the first series of the training workshops recently kicked off in Gweru, Kwekwe and Chegutu.
Kambasha said that investing in critical skills in the promotion of SMEs will result in ripple effects in the growth of the economy which is the thrust of NFIS II. 
Financial inclusion is on the rise globally and continues to be a key enabler in wealth creation, poverty reduction, and improving the livelihoods of people in low-income groups.
Kambasha said Stanbic Bank is inspired by the quest to bring people and institutions together and maximise their interconnectedness for mutual benefit. She said:
<blockquote>
Stanbic Bank is aware that SMEs play a pivotal role in driving both developing and developed economies, contributing significantly to poverty reduction, employment creation, value addition, and economic resilience.
As Stanbic Bank we believe that developing economies must prioritise financial literacy, access to financial products and supporting frameworks that ensure holistic growth and development. 
</blockquote>
To that end, the Standard Bank Group subsidiary is committed to equipping SMEs with the key growth drivers on the back of the knowledge. 
Key factors that promote inclusion for SMEs include the cost of products and services; the complexity of financial products and services and the treatment received from service providers during the attempted access. Said Kambasha:
<blockquote>
As Stanbic Bank Zimbabwe Enterprise Banking, we are eager to train our customers in financial modelling to assist them in drawing up financial statements and tax compliance requirements, so that every business small or big moves together ushering in an era of development, poverty alleviation and resilience.
Our vision is “to achieve universal access and usage of a broad range of quality and affordable financial services that meet the needs of both individuals and enterprises.
</blockquote>
Kambasha said Stanbic Bank wants to ensure that every segment of Zimbabwean society has access to basic financial services irrespective of social or economic status, gender, or level of education.
She said access to, and usage of a broad range of quality and affordable financial products and services would open up opportunities for better livelihoods.
It provides a platform for low-income populations with the mechanisms to borrow, save and invest, and make payments. Further, it enables them to plan ahead and better manage their finances. Kambasha said:
<blockquote>
Our financial fitness model provides a framework that will lead to the development of a stable, resilient, competitive, and inclusive financial sector that contributes to economic growth and broad-based wealth creation.
</blockquote>
She added that Stanbic Bank understands that it has a role to play and is committed to actively working toward the attainment of enabling growth of SMEs.
More: <a href="https://www.pindula.co.zw/">Pindula News</a>

Stanbic Bank Embarks On Financial Fitness Workshops For SMEs

Leading financial services institution, Stanbic Bank has launched an innovative programme aimed at propping up the operations and welfare of small to medium enterprises (SMEs).
Named “Rise Above Incubator Programme”, the initiative will see 15 small to medium entrepreneurs, who have promising ideas and early-stage businesses, undergo a rigorous but rewarding 3-month intensive training and capacitation programme on how to run their operations sustainably and efficiently in Zimbabwe and beyond.
Stanbic Bank Head of Enterprise Banking, Auxilia Kambasha said the programme seeks to support innovative and driven entrepreneurs and unlock their potential to create employment opportunities as well as play a pivotal role in driving economic growth in Zimbabwe.
Kambasha said the term “Rise Above” was coined as a way of encouraging SMEs and the business community at large to excel against the odds. Said Kambasha:
<blockquote>
SMEs are being encouraged to “Rise Above” the pitfalls and challenges they face in their day-to-day operations.
We envisage the programme to give a holistic approach for SMEs to understand how businesses operate and how to run a sustainable business.
Participants will learn the best practices of how to run businesses efficiently over and above financial support.
</blockquote>
She said the programme is targeting to mould early-stage startups that have been in operation for 
no more than four years to become sustainable enterprises through technical training, mentorship 
and access to debt financing.
Entrepreneurs between 18-40 years are eligible for the programme. She said:
This programme is crucial in developing and retooling the skill levels of SME players countrywide given that participants are going to be drawn from throughout the country.
It was mooted in response to the challenges that most SMEs who visit the Stanbic Bank Incubator Hub face in their 
operations.
Ultimately the Programme will see three winners being given access to finance their projects, subject to them meeting the terms and conditions as well as being assigned a relationship manager.
Stanbic Bank Head of Business and Commercial Banking, Patson Mahatchi, said the Rise Above Programme was a testament to the bank’s commitment to drive Zimbabwe’s growth.
Mahatchi said Stanbic is aware that SMEs contribute close to 45% towards the country’s Gross Domestic Product (GDP) hence it is a key economic sector. He said:
<blockquote>
Unfortunately, due to various challenges, most of these businesses fail within their first and second year of operating.
As a bank, we realised that constraints were not solely limited to funding but included capacitation. From that notion, Stanbic Bank came up with the Incubator Hub.
</blockquote>
Stanbic Bank launched the Incubator Hub in 2019 to provide capacitation and support to budding small to medium businesses after realising the existing gap in the running of their operations.
The Incubator Hub offers SMEs a formal working area, a platform for entrepreneurs to meet and network among themselves, as well as rub shoulders with Stanbic Bank executives and other executives aligned to the institution.
Interested participants to the Rise Above Incubator Programme are currently going through an application and selection process which is being done strictly online.
The application period opened last week and closes on 19 March. After 19 March, the applications will be screened for eligibility by two selection committees with the first one rating the online applications and scaling them down to 50 applications.
The second committee will then rate the 50 applications online and take the best-scoring businesses and scale 
them down to 15 who will then undergo the training.
Applications will be screened according to their viability, sustainability, growth potential and scope 
for job creation.
The incubation programme will cover topics such as Business models; Feasibility Analysis; Needs assessment; Legal and Governance and Business financials and will end with a Business Award Ceremony where the three SMEs will be rewarded for their excellence during the three-month programme.
Participants will be equipped to ensure that they deliver value to their customers whilst being profitable enterprises as well as be helped to interrogate if their business model is adaptive to the business environment and if the timing of the business is correct.
The format of this incubation programme will combine workshop format, masterclasses and peer-to-peer collaboration, for the participants to benefit from the most practical trainings and examples and they can also learn best practices from each other.
More: <a href="https://www.pindula.co.zw/">Pindula News</a>

Stanbic Launches Innovative Programme To Prop Up Small To Medium Enterprises

Stanbic Bank has donated US$20 000 to the Cancer Association of Zimbabwe (CAZ) towards the purchasing of chemotherapy drugs for its members.
This year is the 10th consecutive year in which the Standard Bank Group subsidiary has assisted with the acquisition of drugs for CAZ as the institution demonstrates that it values not only financial success but the well-being of the communities it serves.
Stanbic Bank Manager, Brand and Advertising, Tariro Memo said the leading financial services institution is privileged to support the CAZ in its relentless fight against cancer. Said Memo:
<blockquote>
Our commitment to this cause goes beyond mere philanthropy; it is a testament to our dedication to the health and welfare of the people of Zimbabwe.
This contribution is a tangible expression of our solidarity with those battling cancer and a reaffirmation of our belief in the importance of healthcare initiatives.
</blockquote>
She said CAZ has been an unwavering force in the face of this formidable challenge, and Stanbic Bank is proud to stand by them as they make a difference in the lives of countless individuals.
Memo emphasized that Stanbic Bank’s support extended beyond financial donations adding that it reflected a shared vision of a healthier, more resilient society hence the 10 years of partnership, collaboration and shared determination with CAZ. Said Memo:
<blockquote>
CAZ’s work is a beacon of hope, and Stanbic is honoured to contribute to its cause. As we hand over these chemotherapy drugs, let it symbolize not just a material donation but a collective commitment to combating and fostering future wellness.
</blockquote>
She noted that Zimbabwean Cancer patients continue to face several challenges such as the breakdown of machinery at public cancer treatment centres, the high cost of medication and cancer services, centralization of cancer services which results in some patients having to travel long distances to visit the treatment centres.
CAZ general manager, Junior Mavu, said the 10-year-long partnership with Stanbic Bank served as a source of inspiration for the association to keep going despite the prevailing harsh operating environment.
Mavu said the donation plays a pivotal role in sustaining the lives of over 150 cancer patients who have undergone up to eight sessions of cancer treatment each with its course of drugs. Said Mavu:
<blockquote>
The Chemo Fund by Stanbic Bank has assisted 151 cancer patients made up of 127 women and 24 men to purchase drugs before and after chemotherapy.
We are proud to be associated with Stanbic Bank and are pleased to have this decade-long journey which has also seen the institution refurbish our Home for Cancer patients at Sally Mugabe Hospital – Tariro Hostel.
</blockquote>
More: <a href="https://www.pindula.co.zw/">Pindula News</a>

Stanbic Bank Donates US$20 000 To Cancer Association Of Zimbabwe

Stanbic Bank Zimbabwe is rolling out USD Cash Deposit Machines across the country as the financial services institution continues its innovative digitization journey.
The machines allow anyone to deposit cash into a Stanbic Bank account at any time of the day, round the clock, whether it be a working day or a weekend including Sundays.
Stanbic Bank Head of Personal and Private Banking (PPB), Nelson Muhau said the state-of-the-art cash deposit machines can be utilised without a bank representative or teller by simply following the promptings once one starts the process of depositing.
Muhau said the institution is amongst the first in the country to roll out these devices that can take deposits 24/7, 365 days a year. He said:
<blockquote>
The game-changing machines have a variety of benefits, chief among them being 24-hour and 7-day (24/7) access to deposit; safe, fast and effective bulk deposit services with real-time updating of one’s balance, convenience and support through our various 24-hour customer service platforms.
</blockquote>
He said the machines are currently available in the following branches, Harare (Nelson Mandela, Samora Machel Msasa, Belgravia, Borrowdale and Southerton); Bulawayo (JMN Nkomo and Belmont Branches); Gweru and Mutare.
Muhau said the machines will be available 24/7 with the exception of Borrowdale and Belgravia branches where they will only be available during branch operating hours from 0800 hrs to 1500 hrs. He said:
<blockquote>
The machines are designed for pure convenience; our customers will not have to worry about missing the official bank operating hours to make their deposits.
Additionally, they can deposit even on Sunday without any hustle or pressure.
</blockquote>
Stanbic Bank clients no longer need to enter the banking halls as the machines are situated next to ATM machines and the depositing process is self-service, while there will be a security guard in attendance for the protection of depositors.
Muhau said the machines were part of Stanbic’s strategy for innovation underpinned by digitisation.
He said the Standard Bank Group subsidiary adopted a digitisation strategy years ago aimed at staying on the pulse of future technological advancements needs and the cash deposits machines were part of that drive.
Stanbic Bank’s digitization exercise is in line with worldwide technological advancement trends within the financial and non-financial institutions aimed at enhancing ease of banking to its customers.
As part of its digitization strategy, Stanbic Bank launched contactless debit cards and POS machines becoming the first financial services institution to introduce this highly secure innovative technology to the Zimbabwean market.
Apart from the “contactless” debit cards and point-of-sale machines, Stanbic Bank stepped up the functionality of FCAs on its digital banking platforms in addition to launching a technologically advanced application that allows account holders to pay bills and make in-store purchases on their phones using QR code scanning through its SlydePay app.
All these products are part of a well-thought-out digitization strategy that offers convenience to customers and ensures that clients are beneficiaries of quality banking technologies.
More: <a href="https://www.pindula.co.zw/">Pindula News</a>

Stanbic Bank Rolls Out Cash Deposit Machines

Stanbic Bank has donated two haemodialysis machines worth US$50 000 to Marondera Hospital, in Mashonaland East Province, easing the burden faced by renal patients within the province.
The handover ceremony, attended by hospital staff and representatives from Stanbic Bank Zimbabwe, emphasized the bank’s commitment to improving healthcare access across the country.
The machines are advanced medical equipment used for blood purification in patients with kidney problems and are set to make a lasting impact on the hospital’s ability to provide life-saving treatments.
The haemodialysis machines will not only improve the quality of life of patients but will see the number of patients receiving treatment increase significantly.
Stanbic Bank Chief Executive (CE), Solomon Nyanhongo said the financial services institution was pleased to play its part in relieving patients and their families from the logistical and financial strains associated with seeking treatment in far-flung areas.
He said the decision to donate Haemodialysis machines came about after a visit by the bank’s officials in September last year to assess the needs of the hospital. Said Nyanhongo:
<blockquote>
Our needs assessment coupled with the passion to serve patients shown by the Marondera Hospital team during the visit in September last year left a lasting impression on us. There was a consensus that we needed to contribute through life-changing equipment, and this saw us settle on buying the haemodialysis machines.
</blockquote>
He said the donation of the hemodialysis machines was born out of a commitment by the Standard Bank Group subsidiary’s quest to drive Zimbabwe and Africa’s growth through a combination of top-level banking offerings and comprehensive Corporate Social Investment (CSI) initiatives.
Nyanhongo said the CSI initiatives span education, the environment and health and sanitation with a particular focus on equipment for public health institutions. He said:
<blockquote>
We are not only committed to offering the best banking products and services but we are fully absorbed in contributing to the well-being of the societies in which we operate.
That commitment saw us launch Ruyamuro-Usizo through which we put our shoulder to the wheel towards supporting national efforts to improve health delivery in the country.
</blockquote>
He said through Ruyamuro-Usizo the Bank in 2021 resuscitated a maternity operating theatre at Sally Mugabe Hospital as well as refurbished the recovery room at a cost of US$67 000.00. Said Nyanhongo:
<blockquote>
In 2021, the first recipient of a Haemodialysis machine worth US15 000 was Gwanda Hospital, in Matabeleland South, as the bank saw it fit to alleviate the plight of patients who faced kidney failure.
Just last year we handed over a Solar Powered Borehole to Mt St Mary’s Hospital in Hwedza as we continue to support the growth and sustainable development of public health services in Zimbabwe through Ruyamuro-Usizo.
</blockquote>
Mashonaland East Acting Provincial Medical Director Dr Michelle Gadzayi applauded Stanbic Bank for its gesture saying it would improve the quality of life for renal patients in the province.
Dr Gadzayi said the Hospital had two functional renal machines and the addition of two more would enable them to attend to more patients from every corner of the province and beyond.
She said currently the hospital attends to 14 patients per week with each patient receiving treatment twice a week and 10 more patients can now be added to the roster. Said Dr Gadzayi:
<blockquote>
We attend to six patients per day but now the number is going to increase to 10 per day.
</blockquote>
Marondera Hospital has been in operation since 1939, catering for nine districts such as Uzumba Maramba Pfungwe (UMP), Nyamapanda, and Chivhu and has a bed capacity of 300 beds.
More: <a href="https://www.pindula.co.zw/">Pindula News</a>

Stanbic Donates Two Haemodialysis Machines To Marondera Hospital

Stanbic Bank Zimbabwe has facilitated life-changing surgical operations for 15 children living with correctible disabilities through a US$22 500 grant as part of its commitment to offer affordable quality health care to Zimbabweans.
The grant was given to Cure Children’s Hospital of Zimbabwe (CCHOZ), which is the only healthcare organisation that offers free paediatric surgical interventions for children between the ages of 0-18 with treatable disabilities.
CURE Zimbabwe is a Christian non-profit making organisation that opened its doors in 2021 and, so far, has been a place of hope and healing for over 1700 children living with treatable disabilities.
It operates a global network of children’s hospitals pairing world-class surgical and spiritual care to serve children with treatable disabilities and their families regardless of their economic status, ethnicity, religious background, or gender.
CURE Zimbabwe engages partners such as Stanbic Bank to fund surgical operations for treatable disabilities such as bowed legs, knock knees, clubfoot, brittle bones, windswept, neglected trauma, and burn contractures.
The 15 children who underwent the surgeries last week include boys and girls who had lost all hope of ever healing or recovering from their conditions.
One of the children had been wheelchair-bound since birth and suffering from crouch gait – an abnormal walking condition characterised by the upward bending of the ankles (ankle dorsiflexion); bent knees (knee flexion), and bent hips (hip flexion) – is now on his way to full recovery and walking properly after Stanbic bank’s intervention.
Stanbic Bank Chief Executive (CE), Solomon Nyanhongo, speaking at the official signing ceremony, said the financial services institution derived deep satisfaction from changing the fortunes of the 15 children whose lives would normally have been problematic due to the nurture of their disabilities.
Speaking shortly after visiting the 15 children who were recovering at CURE Zimbabwe Hospital wards, Nyanhongo said the surgical and spiritual care offered by CURE Zimbabwe resonated with Stanbic Bank’s quest to not only drive Africa and, in particular, Zimbabwe’s growth but make a difference within the communities in which it operates. He said:
<blockquote>
Our tour of the wards has been an eye-opener for the Stanbic Bank staff. This life-changing and transformational work CURE Zimbabwe is doing is astonishing.
To see someone come in literally unable to do anything and leave full of life and hope through surgical operations gives us satisfaction that we are indeed contributing to the welfare of the members of the community in which we operate.
</blockquote>
He said such transformation for the beneficiaries was a source of inspiration for the Standard Bank Group subsidiary, whose well-thought-out Corporate Social Investment (CSI) initiatives included propping up health care delivery, provision of education, water, sanitation, and looking after the environment.
More: <a href="https://www.pindula.co.zw/">Pindula News</a>

Stanbic Bank Helps 15 Children With Disabilities Undergo Life-changing Surgery

Stanbic Bank has developed a deceased estate chatbot that can be accessed via WhatsApp and on the Stanbic Bank website in its quest to support the surviving family members of deceased clients.
The Chatbot was carefully designed to provide information on frequently asked questions regarding the handling of deceased estates.
Stanbic Bank Head Legal &amp; Governance and Company Secretary, Advocate Neeta Joshi, said the Chatbot was established in line with how the institution placed value on the essence of being truly human in dealing with its clients and members of the public.
Joshi said the Chatbot will address all pressing and frequently asked questions relating to the deceased’s account. Said Joshi:
<blockquote>
The provision of information on this platform aims to provide support to the deceased client’s family members and illustrate a guided flow chart of how they can finalize their deceased loved one’s estate.
Additionally, the Chatbot will bring convenience to clients/ deceased client’s relatives at the click of a button on any questions they may have on the Bank’s processes in the handling of deceased estates.
</blockquote>
The service is available on WhatsApp number +263 731 360 360 and option 8 on the services provided by the Bank’s Chatbot.
Further options are provided to address any specific questions relating to the handling of a deceased’s account.
She said the move to assist clients to wind up the estates of their deceased loved ones also comes out of Stanbic’s realization that surviving family members often face challenges in collating all the information required by the Bank and by the Master/Assistant Master of the High Court owing to the burden of bereavement and related pressures. Said Joshi:
<blockquote>
As a financial services provider the Bank receives deceased estates enquiries and requests for information from the respective executors in the branch network as part of the deceased estate winding-up process.
</blockquote>
The Chatbot allows Stanbic Bank to play a vital role in rendering support to the surviving family members of the deceased client by providing information on the Bank’s requirements to facilitate access to funds from the deceased’s client’s account and subsequent closure of the relevant account.
The Chatbot is also part of the Standard Bank Group subsidiary’s quest to promote financial inclusion and improve customer experience.
Some of the common deceased estate challenges include claims that a dependent has not been properly provided for under the Will; a dispute arises with respect to the care of children; beneficiaries feel the Executor’s or Administrator’s fees are too high or not appropriate; a dispute arises over the sale of property or personal assets’ a creditor alleges that a disputed debt is owed to them and that someone refuses to turn over an asset belonging to the estate.
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Stanbic Bank Develops WhatsApp Deceased Estate Chatbot

Nyarutombo Primary School in Mt Darwin, Mbire District, Mashonaland Central Province, has now been designated a Zimbabwe Schools Examination Centre (ZIMSEC) thanks to the construction of a classroom block, toilets and a borehole by Stanbic Bank Zimbabwe.
The construction of the block with two classrooms changed the face of the educational institution which was previously avoided by parents from nearby areas who opted to have their children walk long distances to attend examination registered schools.
Nyarutombo Primary School, some 230 km north-west of Harare, is a Methodist Church of Zimbabwe (MCZ) institution and has seen its fortunes change following the facelift by Stanbic Bank.
Run under the auspices of the MCZ’s Methodist Development and Relief Agency (MeDRA) the school now has a solarized borehole and a 10 000-litre tank ensuring the pupils have clean water all year round.
MeDRA acting National Director Tariro Washaya said the facelift by Stanbic Bank raised the profile of the school and has driven growth in the institution’s pass rate over the last two years.
The classroom block and toilets were constructed in 2019 and began functioning in December 2020. Stanbic Bank also managed to furnish the classrooms with desks and chairs.
Washaya said the fruits of Stanbic Bank’s work started manifesting in the first quarter of 2021 when the institution was inundated with applications for enrolment while the process for the school to be a recognized as a ZIMSEC centre took effect. Said Washaya:
<blockquote>
The story of Nyarutombo Primary School is a typical rags-to-riches story in many ways and the transformation of this school is all thanks to Stanbic Bank.
The school had a low enrollment because there were no classrooms. It was a satellite school whose pass rate was very low.
I am proud to say that the pass rate has since improved significantly and the school is now an exam centre.
</blockquote>
She said the biggest beneficiaries of the facelift by Stanbic Bank were grade 7 pupils who previously had to travel long distances during examinations, oftentimes sleeping at the schools which were registered for ZIMSEC during the examination days. Added Washaya:
From the school’s inception in 2011, till Stanbic Bank intervened, the institution has been well below the radar of any key stakeholder in the community, but its profile has just shot up and we understand some reputable headmasters now want to preside over the running of the school.
Stanbic Bank Acting Head Brand and Marketing, Tariro Memo said the leading financial services institution was pleased to have played its part in uplifting the lives and fortunes of the pupils, the community and its environs. She said:
<blockquote>
Stanbic Bank has well thought out Corporate Social Investment (CSI) initiatives whose key attribute is premised on changing the lives of its beneficiaries in a sustainable way.
Education is one of the pillars under this initiative and the plight of the students moved Stanbic Bank to construct the classroom block, toilets, provide furniture, borehole and water tank.
</blockquote>
She said that it was heartening to note that the pass rate for the school had improved.
The relationship between Stanbic Bank and Nyarutombo began when the financial services institution went to donate mosquito repellent material in 2018.
The visit was an eye-opener as it exposed the bank’s executives to the state of the school.
The pupils attended classes in run-down grass-thatched classrooms and had no safe ablution facilities.
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Rural School Upgraded To ZIMSEC Exams Centre After Facelift By Stanbic Bank

Stanbic Bank donated 1 600 reusable sanitary pads and 800 undergarments to 400 girls at Nyava Secondary School in Mashambanhaka, Shamva District over the weekend.
Each of the 400 girls got a packet consisting of four reusable sanitary pads and two undergarments as Stanbic Bank consolidated its longstanding partnership with Talia Women’s Network in its quest to look after the needs of the girl child.
The 400 girls, from forms one to Upper Six, not only received reusable sanitary pads and undergarments but were also given invaluable information on how to look after the pads as well as hygiene issues from representatives of Talia Women’s Network.
Stanbic Bank Acting Head of Brand and Marketing, Tariro Memo said menstruation and access to sanitary pads was one of the biggest challenges faced by girls particularly in the rural areas and those who were financially disadvantaged.
To that end, Stanbic Bank made a deliberate decision to play its part in alleviating the plight of the underprivileged girl child in not only accessing sanitary pads but in their educational welfare as well. Said Memo:
<blockquote>
Stanbic Bank has comprehensive Corporate Social Investment (CSI) initiatives some of which are carefully designed to cater for the needs of the girl child through educational scholarships and, as in today’s case, support for menstrual health challenges.
</blockquote>
She said Stanbic’s support stemmed from the knowledge that young girls often missed school during their menstrual cycle due to lack of access to sanitary wear hence the institution moved in to ensure that the beneficiaries attended school all year round.
Memo noted that even when some girls braved the lack of pads and used alternatives, they still had considerable difficulty in going about their lives due to both practical reasons and the stigma frequently attached.
Last year Stanbic Bank donated 775 sanitary pads to girls from primary and secondary schools around the country while in 2018 the institution’s female employees voluntarily raised 900 disposable pads for the girl child in commemoration of International Women’s Day.
Stanbic Bank complimented the gesture by the women and added 2500 reusable sanitary pads.
Talia Women’s Network Director, Saliwe Zakariya said it is important to take note of the fact that menstruation affects everyone including boys and men.
Zakariya said to that end boys and men need to be acquainted with challenges the girl child and women at large face during their periods to support them.
Zakariya took the girls through a question-and-answer session shedding light on the transition into puberty and signs to be aware of when one is about to start their periods. She said:
<blockquote>
The most important aspect of menstruation is attention to detail regarding hygiene. It is important to bath twice a day especially when one is on their period.
</blockquote>

Stanbic Bank Donates Reusable Sanitary Pads To 400 Schoolgirls In Shamva

Stanbic Bank has called on mining stakeholders to work together to unlock the full potential of the sector and its value chain.
The Standard Bank Group Subsidiary’s Chief Executive (CE), Solomon Nyanhongo said the mining sector has the potential to drive sustainable growth and development across Africa and beyond especially if key stakeholders all work together towards achieving this goal.
Nyanhongo told participants at the just-ended Chamber of Mines Conference that Stanbic Bank is on hand to contribute towards this goal through its regional and international partnerships which give it an edge in the industry. Said Nyanhongo:
<blockquote>
Stanbic has dedicated and experienced relationship managers whose sole purpose is to ensure our clients receive all the necessary support.
The bank also leverages the support of a specialised Mining &amp; Metals desk at Standard Bank Group level which helps us to efficiently assess running mining projects and offer specialised advice where required.
Several mining houses have leveraged off facilities which has allowed them to purchase new equipment and refurbish existing plants.
Stanbic Bank has extended its services to assist clients with the understanding of various exchange control and legislative requirements as changes take place.
The Bank has developed customized financial literacy sessions that speak directly to the mining sector and its operations ensuring total compliance for their clients.
He said Stanbic Bank has adopted an intentional growth strategy for the mining industry for the past 30 years as it plays a pivotal role in boosting the sector in line with National Targets.
To that end, the leading financial services institution commands a 40% market share in the mining sector. 
</blockquote>
Nyanhongo said Stanbic Bank understands the vital role that mining plays in Zimbabwe’s economy and is proud and committed to supporting this industry through its banking services and financial expertise. He said:
<blockquote>
It is imperative to utilise and maximise on platforms such as the Conference and its unique opportunity to come together, share insights and experiences, and collaborate on solutions to the challenges facing our sector and hopefully forge new partnerships.
</blockquote>
The attendance by Standard Bank Group representatives – Mark Buncombe, Global Head Mining, and Sean Evans, Mining Executive – Platinum and Diamonds, demonstrated Stanbic’s commitment and involvement with the Chamber of Mines.
Recent statistics show that Zimbabwe’s Mineral Exports topped US$5,6 Billion in 2022 compared to 2.7 billion in 2017 a 100% growth within a space of 5 years.
Nyanhongo said such a growth rate was commendable given the time mining projects take to reach the full production stage adding that more could be achieved with concerted efforts from all stakeholders.
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Stanbic Bank Calls For Unity Of Purpose In Mining

Stanbic Bank is this month celebrating 30 years of providing financial services in Zimbabwe.
In a statement to mark three decades of existence in the southern African country, Stanbic Bank’s Chief Executive, Solomon Nyanhongo said the institution is committed to making Zimbabwe great. Nyanhongo said:
<blockquote>
We have contributed millions of dollars to support several infrastructure development initiatives with a direct bearing on the economic development of the country. As we always say, Zimbabwe is our home and we are determined to drive her growth. We are more than committed to make Zimbabwe great.
We are here for our clients. We love our clients and we will continue to work for them and come up with innovative growth strategies for their benefit.
</blockquote>
He said it was fitting that the institution was celebrating 30 years at the same time its parent company, The Standard Bank Group, was also celebrating 160 years of operating.
Nyanhongo paid tribute to all Stanbic Bank stakeholders past and present who played a pivotal role in establishing Stanbic Bank from its inception in 1992 to date, some of them who have since left.
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Stanbic Bank Zimbabwe Celebrates 30 Years

Stanbic Bank Zimbabwe will this week hold a two-day job fair in conjunction with the Chamber of Chinese enterprises operating in Zimbabwe aimed at creating employment opportunities and contributing to economic development.
The China-Stanbic job fair will be held Friday and Saturday (14 and 15 October 2022) at Stanbic Park in Borrowdale as Stanbic Bank seeks to play a pivotal role in boosting job opportunities for locals in partnership with the Chamber of Chinese enterprises in Zimbabwe.
Stanbic Bank Zimbabwe Head, Trade &amp; Africa China Banking Mr Tapuwa Nyika said the idea for the fair, whose theme is: “Working together to boost the Zimbabwean Economy”, was motivated by the leading financial services institution’s quest to improve people’s livelihoods and economic betterment. Said Nyika:
<blockquote>
Stanbic Bank appreciates that Zimbabweans are not spared from the global economic downturn with the unemployment rate continuing to rise. To that end, the two-day job fair is aimed at providing an opportunity for Chinese enterprises to hire local talent and pursue localized development.
</blockquote>
He said the China-Stanbic job fair was mooted thanks to the partnership Stanbic Bank has forged with the Chamber of Chinese Enterprises in Zimbabwe for mutual benefit.
Nyika said Stanbic is a customer-centric institution hence it sought to spread the benefit of the partnership to afford locals looking for jobs the opportunity to look closer at the operations of the Chinese enterprises while meeting the employment needs of these Enterprises. Nyika added:
<blockquote>
We have no doubt that the job fair will be pivotal in boosting the Zimbabwe economy because of the partnership with the Chamber of Chinese enterprises with whom we share the same belief that creating more and better-quality jobs is key to boosting economic growth, reducing poverty and that increasing social cohesion will assist the business to grow in a healthy direction.
</blockquote>
The fair will also help Chinese companies to showcase their products and help them showcase what they have to offer and the contributions they are making towards the economic development of Zimbabwe. 
Nyika said most Chinese companies have been struggling to fill various vacancies within their organizations and the job fair will help Chinese companies cover this gap.
He said the job fair also affords the media and public a chance to acquaint themselves with the employment offers by Chinese companies in an open and transparent way. 
Participants are expected to leave the fair well equipped with information on positions, business purposes and cultural values of Chinese enterprises.
Nyika said most of the Chamber of Chinese Enterprises’ member companies will be attending together with local enterprises that cooperate with Chinese enterprises creating a platform for mutual exchange and display of their own products and services. Nyika said:
<blockquote>
All Chinese-owned businesses in Zimbabwe have been invited to participate. Most Chinese companies advised the Chamber of Chinese business enterprises that they have various vacant roles they need to find suitable candidates. These roles include translators, drivers, welders among others.
</blockquote>
The Chamber of Chinese Enterprises Vice President Shanel Liu said the organisation has several member companies involved mostly in economically significant and national strategic projects here in Zimbabwe.
She said the chair company, Tian Ze Tobacco, has been in Zimbabwe since 2005 and is responsible for the exportation of more than 40% of Zimbabwe’s tobacco to China, making it one of the pillars of the tobacco industry. Said Shanel:
<blockquote>
Sino-Hydro is the company that refurbished Kariba South Hydro Power Station and currently upgrading of Hwange Power Station which is expected to add 600MW into the national power grid by 2022. Stanbic Bank Zimbabwe has been involved in both these power generation projects. China Jiangsu International is working on the Robert Mugabe International Airport expansion project which is expected to boost tourism on completion. Others include Sino Steel (ZIMASCO) and Tsing Shan Group, a mining company and technology companies Huawei and ZTE.
</blockquote>
Participants who wish to physically attend the event can do so and there will be no charge for attending. Job seekers can submit their CVs at Stanbic Nelson Mandela, email <a href="mailto:info@ccezim.co.zw" rel="noopener" target="_blank">info@ccezim.co.zw</a> or bring a physical copy to the fair.
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Stanbic Bank To Hold Job Fair With Chamber Of Chinese Enterprises In Zimbabwe

Stanbic Bank has announced the launch of one of the largest banking loyalty programmes in Zimbabwe to date.
The PlusRewards programme, which was launched on the 1st December 2021, is aimed at supporting and enabling economic growth by providing Stanbic Bank merchants with a loyalty mechanism to drive customer engagement and ultimately additional sales.
Stanbic Bank Head, Client Solutions, Tich Zuze said Standard Bank and Stanbic Bank cardholders from across the continent who travel to Zimbabwe can benefit from the programme. Zuze said:
<blockquote>
This programme is meant for any Standard Bank and Stanbic Bank card holder across the continent. As the programme is also currently available in Tanzania, Zambia, Nigeria local Stanbic Bank card holders can benefit from the offers in these countries.
</blockquote>
He said most local businesses have suffered through Covid-19 associated lockdowns. The PlusRewards programme aims to attract customers in the form of Stanbic Bank cardholders to boost merchant sales. At the same time, cardholders stand to benefit from the programme-related offers, discounts and other benefits.
Zuze said Covid-19 placed a significant strain on a host of industries and businesses across various sectors of the economy. This included the many businesses who suffered from the travel restrictions imposed globally and have not been able to benefit from tourism as an income source. The rollout of the PlusRewards programme is Stanbic Bank’s way of providing alternative support to impacted businesses and helping them grow.
Stanbic Bank cardholders can view the various specials or discounts on products and services available through the PlusRewards benefits programme via the <a href="https://www.stanbicbank.co.zw/zimbabwe/personal/ways-to-bank/plus-rewards-programme" rel="noopener" target="_blank">website</a> and visit the relevant merchants to redeem these offers. Zuze said:
<blockquote>
This is critical in an environment where business cash flow is strained.
</blockquote>
He added that over 50 local businesses have registered for the PlusRewards programme already. Zuze said:
<blockquote>
These participating merchant numbers will only continue to grow as more businesses realise the benefits of the solution: attracting more customers.
</blockquote>
Businesses can participate in the programme if they meet the requirements of having a Stanbic Bank or Standard Bank POS (point of sale) device and are able to provide goods or services at discounted rates for PlusRewards cardholders. Zuze concluded:
<blockquote>
 Stanbic Bank and its parent company’s purpose is to drive Africa’s growth. This means providing solutions that facilitate trade despite the restrictive pandemic environment, and to do so at scale to ensure our initiatives have a sustainable and significant impact. We are excited about the PlusRewards programme rollout, and it is our hope that it will contribute to stimulating business, economic growth and trade.
</blockquote>
More information: <a href="https://www.stanbicbank.co.zw/zimbabwe/personal/ways-to-bank/plus-rewards-programme" rel="noopener" target="_blank">https://www.stanbicbank.co.zw/zimbabwe/personal/ways-to-bank/plus-rewards-programme</a>

Stanbic Bank Rolls Out A Banking Loyalty Programme

Stanbic Bank Zimbabwe has entered into a landmark partnership with Industrial Commerce Bank of China (ICBC) and Chinese trade agent Zhejiang International Trading Supply Chain Co. Ltd. 
The partnership is premised on opening doors for Zimbabwean businesses to import quality goods from China.
The Partnership aptly called “Africa China Import Solution” will see Stanbic Bank provide its clients access to quality goods from most of the competitive manufacturers in China.
Head Business and Commercial Clients, Patson Mahatchi said the partnership will enable Zimbabwean importers to ride on the supply chain base offered by Zhejiang International Trading Supply Chain Co. Ltd, which trades as Guomao.
Mahatchi said Guomao has over 10 000 validated Chinese suppliers, a position that allows Zimbabwean importers access to a one-stop foreign trade supply chain and cross border e-commerce supply chain service. Said Mahatchi:
<blockquote>
This is a major breakthrough for our clients because they are now guaranteed top of the range products of the highest quality. The emphasis here is on quality because Guomao is the epitome of superior products and this partnership is definitely going to transform the stature of our importing clients.
</blockquote>
He said Stanbic importing clients can now enjoy an unparalleled competitive edge over other players in their chosen business areas on the back of this partnership which ranks high up there among all the financial institution’s deals.
The landmark partnership will not only boost and grow the business volumes of Stanbic bank’s clients but will allow for seamless importation from China for corporates and individuals.
Mahatchi said the partnership was strategic on many fronts, one of which would be strengthening of trust in African-China trade relationships by guaranteeing Zimbabwean importers access to reputable suppliers in China.  
Zimbabwean importers will now be able to source and validate quality goods safely and efficiently from most of the competitive manufacturers in China as opposed to the previous blind importation of substandard products which would be condemned on arrival. Added Mahatchi:
<blockquote>
China is called the “World’s Factory” and the partnership will definitely build a trusted trading bridge and steer through the diversity of suppliers in China for Stanbic Bank clients. The service will be offered free of charge and only to Stanbic Zimbabwe business and personal clients.
</blockquote>
The partnership is also in line with Stanbic Bank and its parent company, Standard Bank Group’s purpose of driving Africa’s growth.
He said Stanbic and its parent company are driven by a quest to showcase that “Africa is our home” hence it is key to spearhead the growth of this place called home. He said:
<blockquote>
This is achieved by putting together such innovative partnerships as the Africa China Import Solution whose ripple effects will change the face of the region and continent at large.
</blockquote>
According to the United Nations COMTRADE database on international trade, last year Zimbabwe imported US$ 470.73 million worth of goods.
Machinery, boilers, took the bulk of the imports chewing up US$138.89 million followed by articles of iron or steel and electrical, electronic equipment at 49.52 million and 49.25 million respectively.
Miscellaneous chemical products took up US$36.82 million while vehicles other than railway and tramway took up US$27.59 million. 
Rubbers US$24.84million; Optical, photo, technical, medical apparatus US$24.30 million; Inorganic chemicals, precious metal compound, isotope US$19.09 million; Plastics US$15.95 million; and other made textile articles, sets, worn clothing chewed up the remaining US$10.07 million.
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Stanbic Bank Zimbabwe Partners Industrial Commerce Bank Of China

<a href="https://www.pindula.co.zw/Stanbic_Bank_Zimbabwe">Stanbic Bank Zimbabwe</a>’s parent company, Standard Bank Group, Africa’s largest bank by assets, has appointed Yinka Sanni as its new Chief Executive for Africa Regions and a member of the Group Leadership Council.
Sanni, the group’s Regional Chief Executive for West Africa, takes over from Sola David-Borha, who is retiring after 31 years of distinguished service to the group.
Sanni holds a B Agric (Hons) degree in Agricultural Economics from the University of Nigeria and an MBA from Obafemi Awolowo University.
He attended the Advanced Management Programme at Harvard Business School in 2009 and the Global CEO Programme at the Wharton School in 2017.
The new Chief Executive over 30 years of experience in the financial sector across wholesale, retail and asset management, and joined Standard Bank Group’s Nigerian subsidiary, Stanbic IBTC Bank Plc, in December 1990.
In a note to employees, Standard Bank Group CEO Sim Tshabalala congratulated Sanni on his appointment and thanked David-Borha for her extraordinary contributions to the group. Tshabalala said:
<blockquote>Sola was appointed as the Chief Executive of Africa Regions in January 2017 and is one of the group’s most deeply expert and experienced bankers. Under her leadership, the Africa Regions portfolio has grown remarkably in capacity, market share and contribution to the group’s headline earnings.</blockquote>
David-Borha has been a passionate advocate of culture change and executive leadership development, having sponsored the ‘Last Mile’ programme, which has resulted in the successful promotion of talented people into both Regional Chief Executive and Country Chief Executive positions, including the appointment of two female Chief Executives in the Africa Regions business. David-Borha said:
<blockquote>It has been a great honour and privilege to serve and contribute to the growth of the Standard Bank Group. I am delighted to be handing over to Yinka Sanni, an exceptional, authentic and experienced leader who will take the baton forward in driving Africa’s growth.</blockquote>
David-Borha will remain with the group until the end of June to ensure a successful leadership transition and handover process. Sanni’s appointment is effective from today, 15 April.
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Standard Bank Group Appoints New Chief Executive For Africa Regions

Stanbic Bank Zimbabwe has been named the 2021 Best Investment Bank in Zimbabwe by the London-based Global Banking &amp; Finance Review.
The Standard Bank Group subsidiary was recognised for its outstanding investment portfolio during the annual Global Banking &amp; Finance Awards held at the beginning of the year.
A statement from the prestigious Global Finance review magazine said strict criteria is used to select the winners from across the globe. The criteria covers a broad spectrum of important factors to ensure that awards are issued to the organizations that deliver as expected from economic development as well as customer perspective. Speaking on behalf of Global Banking &amp; Finance Review, Amanda Walker said:
<blockquote>Some of the key areas we looked at for Stanbic Bank include offering comprehensive investment banking services and advice, mergers and acquisitions, cross border transactions, structuring capabilities, equity derivatives and securitization, distribution network as well as expertise of their specialists.</blockquote>
Stanbic Bank Chief Executive (CE), Solomon Nyanhongo accepted the award on behalf of the financial institution and expressed gratitude for the accolade. Nyanhongo said:
<blockquote>Our Corporate and Investment business unit is quite vast and year after year, we continuously look for new ways to ensure that our investment and support to both local and international entities add to the development of our country.</blockquote>
Stanbic Bank Zimbabwe significantly supports investments towards the mining, tobacco, power and infrastructure industries in the country through the much-needed forex allocations, capital injections, and provision of offshore lines of credit amongst many others.
Over the years, the financial institution has played pivotal roles in various life changing investments for the country. These include the construction of Tokwe Mukosi dam and the rehabilitation of the power infrastructure at Kariba South Hydro Power Station and Hwange Thermal Power Station by arranging the USD120 million debt package for the Zimbabwe Power Company, amongst many others.
In 2020, the bank contributed significantly towards the COVID-19 relief by donating equipment worth USD200 000 as well as providing over USD2.8 million in credit and foreign currency allocations to their clients in the medical and manufacturing industry. Added Nyanhongo:
<blockquote>We are indeed humbled by yet another recognition of this nature and look forward to continuing our contribution to the sustainable development of Africa as a whole.</blockquote>
Stanbic was also awarded the 2020 Bank of the year award by top banking magazine, The Banker, and 2020 Best Bank in Zimbabwe award by leading financial services journal, Europe, Middle East, and Africa (EMEA) Finance.

Stanbic Named Investment Bank Of The Year 2021

<a href="https://www.pindula.co.zw/Stanbic_Bank_Zimbabwe">Stanbic Bank</a> has launched a virtual assistant or a chatbot, aptly named “Stan”, set to shorten the response time for customer queries as part of the bank’s digitization drive.
The chatbot, Stan, has been designed to respond to queries from Stanbic Bank’s social media pages and the webchat service on their website day and night.
A chatbot is specialized software that can simulate a conversation (or chat) with a user in a natural language through messaging applications, websites, mobile apps or through the phone.
The bank’s head of Marketing &amp; Communications, Palmer Mugavha, said the launch of the chatbot is in line with the digital bank journey that the Standard Bank Group subsidiary has been on for the last few years. Said Mugavha:
<blockquote>Our digitization drive is gathering momentum and we are excited about this latest offering. The launch of Stan enforces our commitment to quality customer experience as it allows customers to receive quicker responses to their queries at any time. As much as digitization started well before COVID-19, the products we are introducing will definitely go a long way in mitigating against the menacing pandemic as they play a pivotal role in reducing face to face interaction at limited or no cost, while ensuring quality banking service to customers.</blockquote>
Some local players in the banking sector have also introduced the chatbot service, a development which is seemingly becoming a trend as more corporates begin to implement world standard strategies to differentiate their services. Commented Mugavha:
<blockquote>It has become a trend indeed and, on our part, we are just working towards making sure that our banking services are seamlessly embedded within the daily lifestyles of our customers. We pay close attention to the needs of our clients and respond accordingly.
I should, however, point out that our Customer Care Centre remains available to assist should there be need to talk to a consultant, and Stan can speedily escalate enquiries in that instance.</blockquote>
Stan comes on board hard on the heels of Stanbic Bank having assumed the full cost of its customers’ access to some of its digital banking platforms.
Late December last year, Stanbic Bank zero-rated some of their platforms taking on the customer’s internet data cost as part of the digitization strategy aimed at encouraging the uptake of digital banking strategies for convenience and adoption on 1st world banking technologies and practices.
Mugavha also the virtual assistant was ready to serve on Stanbic Bank’s social media pages and also on the bank’s website. He said accessing Stan through these platforms is advantageous to customers “as we have zero-rated access to them for all our Econet-subscribing customers, an offer we are working to extend to customers on NetOne and Telecel.”

Stanbic Bank Launches Stan A Virtual Assistant / Chatbot