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Zimbabwe Electricity Transmission and Distribution Company (ZETDC) says its clients should upgrade the pre-paid metres by 24 November 2024 because the new system will not accept tokens beyond that date.
Below are the FOUR steps to follow to upgrade one’s meter, according to a notice by ZETDC:
<blockquote>
Make sure you have topped up all tokens purchased before the upgrade. ZETDC will not be liable for old tokens that were not recharged before the upgrade.
STEP 1: Purchase electricity – You will get three sets of 20-digit tokens when you purchase electricity. The upgrade tokens are generated when you purchase electricity and are not paid for.
STEP 2: Enter the first set of 20-digit tokens – Wait until Confirmation is received before proceeding.
STEP 3: Enter the second set of 20-digit tokens – Wait until Confirmation is received before proceeding.
STEP 4: Enter the third set of 20-digit tokens – Once complete your recharge token (the 3rd token) will be loaded successfully.
</blockquote>
Speaking to <a href="https://www.herald.co.zw/zetdc-upgrades-prepaid-meters-system/">The Herald</a> in October 2023, ZETDC acting managing director Abel Gurupira said the upgrade will improve efficiency and the use of electricity. He said:
<blockquote>
It is ideally a situation where I would say the smart meters that we have involve a system that is within the institution and there is a meter which is at the client’s premises.
The system is responsible for generating tokens when one makes a purchase or buys power they are given a token which they then key into the meter and that meter should be able to identify and decrypt that unique token.
This system was developed in 1993 and South Africa was involved. Many other utilities came on board so 1993 is the base year where the generation of these tokens began.
We are coming to a time when the 30 years that were incorporated in this system is expiring and we are saying once we get to the 30 years, the meters will then not be able to identify the token that has been generated by our system and therefore will reject it.
We are coming to a time where we have to reset giving the meter a new lease of life where the algorithms that are within the organisation’s system and those that are within the meter should be able to speak to each other.
</blockquote>
More: <a href="https://www.pindula.co.zw/">Pindula News</a>

Pindula News

Upgrade Your Electricity Prepaid Meter In Just 4 Easy Steps

The Zimbabwe Electricity Transmission and Distribution Company (ZETDC) says its prepaid electricity vending purchase system from all third-party platforms is currently unavailable due to a technical glitch.
In a statement issued this Friday, ZETDC also said its customers can buy electricity tokens from any of the ZETDC banking halls across the country. It said:
<blockquote>
ZETDC would like to advise its valued clients of the unavailability of the prepaid electricity vending purchase system from all third-party platforms due to a technical fault.
Our team is working to ensure restoration of service in the shortest possible time. Meanwhile, clients can purchase tokens from any of the ZETDC banking halls.
</blockquote>
ZETDC has apologised to its clients for any inconvenience they may suffer due to the challenge.
More: <a href="https://www.pindula.co.zw/">Pindula News</a>

Electricity Vending Purchase System Unavailable From Third-party Platforms - ZETDC

The Zimbabwe Electricity Transmission and Distribution Company (ZETDC) has said the prepaid vending system has been restored and customers can now use the platform to buy electricity tokens.
Earlier, ZETDC, a subsidiary of the Zimbabwe Electricity Supply Authority (ZESA), had said the system would be down from the 5th to the 6th of May due to scheduled maintenance. It said:
<blockquote>
This notice serves to advise all Valued Clients on the unavailability of the prepaid electricity token purchase system from 5 May 2023 at 1630 hours to 6 May 2023 at 2400 hours. This is to allow for major system maintenance on the prepaid vending system.
Clients are therefore advised to make arrangements to purchase sufficient electricity tokens to sustain them during the service disruption period.
</blockquote>
In a public notice issued on Saturday night, ZETDC said the prepaid vending system has been restored. Said ZETDC:
<blockquote>
Good evening, our valued clients nationwide. Kindly take note, the prepaid vending system has been restored, you can now purchase your electricity tokens through the usual vending platforms.
</blockquote>
Some ZESA customers have experienced challenges when buying electricity tokens.
The problems encountered include delays in receiving tokens, incorrect token codes, unavailability of tokens and poor customer service.
More: <a href="https://www.pindula.co.zw/">Pindula News</a>

Electricity Prepaid Token Purchase  System Restored

The Zimbabwe Electricity Transmission and Distribution Company (ZETDC), a subsidiary of ZESA Holdings, says the prepaid electricity token purchase system will not be available from the 5th to the 6th of May 2023.
Initially, ZETDC had said its prepaid electricity token purchase system will not be available from 5 to 7 May, but apparently, the period has been reduced.
In a public notice issued this Saturday, ZETDC advised its customers that they will not be able to buy the prepaid electricity tokens from 4.30 PM on 5 May to midnight on the 6th of May 2023. Reads the notice:
<blockquote>
This notice serves to advise all Valued Clients on the unavailability of the prepaid electricity token purchase system from 5 May 2023 at 1630 hours to 6 May 2023 at 2400 hours.
This is to allow for major system maintenance on the prepaid vending system.
Clients are therefore advised to make arrangements to purchase sufficient electricity tokens to sustain them during the service disruption period.
The inconvenience caused is sincerely regretted.
</blockquote>
More: <a href="https://zero.pindula.co.zw/">Pindula News</a>

ZETDC Prepaid Token System Will Be Down From 5 To 6 May

The Zimbabwe Electricity Transmission and Distribution Company (ZETDC) said that its electricity token purchase system is currently down.
In a statement issued on Saturday afternoon, ZETDC, a subsidiary of ZESA Holdings, said the challenge is affecting its customers countrywide. ZETDC said:
<blockquote>
We would like to advise you that our electricity token purchase system is currently down.
Our team is working flat out to ensure the restoration of service. The inconvenience caused is sincerely regretted.
</blockquote>
ZETDC, however, did not give the timeframe for when its electricity token purchase system is expected to be up and running again.
More: <a href="https://zero.pindula.co.zw/">Pindula News</a>

ZESA Electricity Token Purchase System Down

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