ICT Revenue Systems Support Specialist: Grade D3 (Harare)

Job Description

Applications are invited from suitably qualified candidates to fill the above-mentioned post.

To provide technical and functional support for the revenue systems of the organization through the technical design, planning, implementation, and performance tuning and recovery procedures for mission-critical enterprise systems.

Duties and Responsibilities

• Takes the lead role and follows up on the installation, configuration, upgrade, maintenance and support of Revenue Management systems to provide a correct picture on the prevailing situation.
• Provides technical support to internal and external stakeholders regarding revenue systems-related issues and inquiries.
• Manages suppliers, contracts and enforcing adherence to existing service level agreement in service delivery.
• Works closely with business teams to come up with innovative products that can be integrated with Revenue Management Systems.
• Works with Systems Integrators to provide inter systems communication with other internal and external applications.
• Ensures proper documentation of business requirements, system analysis and designs to enable development of solutions that meets business needs.
• Defines and Creates test case scenarios (Technical and Quality assurance) for business users for the various modules
• Tests and deploys solutions to production systems in conjunction with key module owners and users.
• Trains end users, where necessary and prepares end user training material.
• Troubleshoots revenue systems-related problems, identifying root causes and implementing solutions to restore normal operations.
• Documents and tracks revenue-related issues, ensuring timely resolution and maintaining a knowledge base for future reference.
• Ensures high system availability and optimal performance of the various ZINARA ICT Revenue systems (transit coupon, fuel levy, vehicle licensing and tolling).
• Ensures revenue and operational reports are produced and sent in time.
• Troubleshoots and diagnoses revenue system malfunctions, analyzing error logs, identifying root causes, and implementing effective solutions.
• Applies software updates, patches, and hotfixes to revenue systems, ensuring stability and adherence to security protocols
• Monitors revenue system performance metrics, identifying performance bottlenecks and implementing optimization strategies.
• Manages user access levels and permissions within revenue systems, ensuring data security and compliance with access control policies.
• Monitors and maintains system standards to ensure compliance with IT policies.

Qualifications and Experience

• Should have 5 ‘O’ Levels including English and Maths.
• At least 2 ‘A’ Levels or Equivalent. Degree in Computer Science/Information Systems or any related ICT degree.
• ITIL, COBIT, any qualification in ICT Systems Support or equivalent.
• Membership of a relevant IT Board e.g. CISSP/PMI/CSZ.
• At least 4 years experience providing technical support and maintenance for revenue-generating systems, ensuring that they are reliable and efficient.

Other

How to Apply

Written applications including CVs and certified copies of certificates should be submitted not later than 4:30 pm on 5 July 2024 to: