Customer Services Clerk (Harare)

Job Description

Consumer Services Clerk – Fixed Term Contract(12 Months)

The Zimbabwe Energy Regulatory Authority (ZERA) is a statutory body mandated to ensure the provision of a level playing field for safe, reliable and sustainable energy supply through effective regulation. ZERA seeks the services of a highly competent, professional and results oriented individual who is able to take the organisation to a higher level in the above mentioned role.

Duties and Responsibilities

• Reporting to the Consumer Services Manager/Officer.
• Record keeping and filing.
• Assist in conducting stakeholder engagements and advisory campaigns.
• Coordinating meetings and taking minutes.
• Consolidating and drafting reports.
• Carrying out administrative and procurement duties.
• Assist in resolution of energy sector complaints and keeping records.
• Writing and consolidating obligatory reports.

Qualifications and Experience

• Degree/Diploma in Marketing, Engineering or equivalent.
• Three (3) years minimum relevant working experience.
• Adequate Knowledge of the energy sector.
• Good/Excellent Event management skills.
• Good Planning and organising skills.
• Excellent Presentation skills.
• Good Mediation skills.
• Excellent written and oral communication skills.
• Intermediate/Advanced MS Office proficiency.
• Driver’s license is a must.

Other

How to Apply

Prospective candidates for this position should apply online no later than 27 June 2024