Workshop Foreman (Harare)

Job Description

The Workshop Foreman, who reports to the Service Manager, serves as a direct link between customers, service team, and business partners, and is in charge of ensuring best practices and providing exceptional customer service.

Duties and Responsibilities

• Leads, plans, train and review the work of mechanic staff responsible for inspecting, diagnosing, maintaining and repairing mechanical defects in vehicles and related equipment.
• Delegation of duties and allocation of vehicles and tasks to artisans.
•  Outsourcing jobs not undertaken in-house in conjunction with the Parts Manager and Branch Manager.
• Facilitating the safe and prompt collection and delivery of customers vehicles.
• Developing rapport with colleagues, customers and suppliers.
• Ensuring service of vehicles according to dealer’s specifications and standards.
• Ensuring that all warrant procedures are observed, and parts replaced under warranty are claimed back.
• Maintaining the workshop according to the company’s Visual Standards.
• Ensuring that all staff are up to date with events in the Motor Trade Industry.
• Ensuring the expansion of the current Corporate Clientele Base.
• Ensuring that customer complaints are investigated thoroughly and resolved.
• Ensuring that all Artisans, AROs, Assistants are fully utilized and occupied.
• Ensuring that a database of all clients is developed and maintained.
• Ensuring that safety regulations are strictly observed.

Qualifications and Experience

• Class 1 qualified journeyman.
• Minimum of 5 years post Appy experience of which 2 years should have been in a similar supervisory position.
• Class 4 Driver’s license.
• Organisational skills and ability to meet deadlines.
• Good communication skills.
• Quality Oriented & Customer focused.
• Strong leadership skills and proven supervisory experience.

Other

How to Apply

Interested applicants are requested to send their CVs via email to: recruitments@crocoholdings.co.zw, stating the job applied for in the email subject.