ZESA Gives Prepaid Customers Three-month Ultimatum To Clear Debts

The Zimbabwe Electricity Transmission and Distribution Company (ZETDC) has given a three-month ultimatum to its prepaid customers to clear their outstanding debts.

In a statement, ZETDC said customers should have cleared their debts by June 2022. Read the statement:

The Zimbabwe Electricity Transmission and Distribution Company (ZETDC) would like to thank its valued customers for positively responding to the call to clear the outstanding balances.

Further to the seven-day moratorium that was given to defaulting post-paid customers, Prepaid customers with outstanding debt are hereby notified to clear their outstanding debt within the next three months ending June 2022.

A three month period has been extended for owing customers on prepaid meters to clear their debts with the expectation that the customers will clear at least a third of their debt before they can purchase power for the month.

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It is expected that a third of the debt be paid by April 2022 and the final third be paid by June 2022. After the 3 months, the full amount owing should be cleared before any purchase can be made.

The value of the outstanding debt that has not been cleared through the current 50% redemption on token purchases has not been able to retire the debt over the years and the Authority cannot afford to have service delivery getting compromised by the debt overhang.

Customers are advised to register their accounts on the ZETDC self-service portal (https://selfservice.zetdc.co.zw/) to enable them to check their debt balances or refer to their latest ZETDC Purchase Token Receipt or visit the nearest ZETDC office.

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